The New Zealand Bankers' union is advising bank customers to take commonsense steps to battle online banking scam as Fraud Awareness.
The union and some of its member banks have tried to transfer more of the liability for fraudulent transactions to customers but have backed down in face of opposition from consumer groups and the media.
Spokesman Philip van Dyk told that the customers would be enclosed for losses in cases of authentic fraud.
But the union advised customers to assist them by:
Don’t give pin numbers or internet banking usernames or passwords to anyone.
Keep anti-virus and firewall software up to date.
Always log on to internet banking by typing in the bank's full web address rather than using links.
While logging always check they have a secure connection, which is shown by a padlock symbol somewhere on the page, and that the website address starts with "https://". The "s" denotes "secure".
Don’t use internet banking on public computers in internet cafes, libraries or hotels.
Provide your private information such as date of birth, address, driver's license number and passport details to trusted people and organizations only.
Customers should be alert of websites that inquire for personal banking details. These can redirect you to a fake page which look likes your bank's website that is designed to steal your personal information. The Consumer Affairs Ministry has alleged New Zealanders are losing more than $400 million a year to scammers. Online and electronic fraud now makes up the majority of all attempted scams.
The union and some of its member banks have tried to transfer more of the liability for fraudulent transactions to customers but have backed down in face of opposition from consumer groups and the media.
Spokesman Philip van Dyk told that the customers would be enclosed for losses in cases of authentic fraud.
But the union advised customers to assist them by:
Don’t give pin numbers or internet banking usernames or passwords to anyone.
Keep anti-virus and firewall software up to date.
Always log on to internet banking by typing in the bank's full web address rather than using links.
While logging always check they have a secure connection, which is shown by a padlock symbol somewhere on the page, and that the website address starts with "https://". The "s" denotes "secure".
Don’t use internet banking on public computers in internet cafes, libraries or hotels.
Provide your private information such as date of birth, address, driver's license number and passport details to trusted people and organizations only.
Customers should be alert of websites that inquire for personal banking details. These can redirect you to a fake page which look likes your bank's website that is designed to steal your personal information. The Consumer Affairs Ministry has alleged New Zealanders are losing more than $400 million a year to scammers. Online and electronic fraud now makes up the majority of all attempted scams.
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